RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All items must be returned within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include a note your name, address and either your order number or the date when the order was made. Then send your return to the following address:

FFBH Limited
Attn: Returns
KG/E
KG Business Centre
NN5 7QS
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

The following items cannot be returned:

•    Any item which has been personalised or made to order.
•    Items which state non-returnable in the product description.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

returns@bobswarehouse.co.uk

Last updated October 02, 2024